E- business Manager

Analyze market research data to improve business decisions or activitiesAssist in product developmentDevelop communication strategiesDirect the marketing strategies of establishmentsDevelop promotional materialsMarket business servicesPlan and control budget and expendituresAdvise clients on advertising or sales promotion strategiesMaintain and manage digital databaseConsult with clients after sale to provide ongoing support

Location:             26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2 Role Summary: It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships.  As an Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.  Key Responsibilities: ·        Key point of contact for an account pack consisting of our mid-size customers, working towards a gross renewal target ·        Build and maintain strong relationships with some of the world’s greatest innovators ·        Negotiate and execute contracts to maximize annual recurring revenue ·        Collaborate with sales team to identify and grow opportunities within your account pack ·        Manage risk assessment plan for account pack with next steps and actions in place ·        Consistently deliver rolling 90-day forecasts ·        Keep up to date with all major product updates and articulate their value to our clients ·        Clearly communicate progress of initiatives to internal and external stakeholders Qualifications and Skills: ·        2+ years of experience in a B2B Sales/Customer Success role ·        Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering ·        Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships. ·        Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred. ·        Able to articulate complex solutions and deliver business cases that resonate with our customers ·        Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes ·        Have a track record of exceeding renewal-based targets ·        Comfortable both giving and receiving feedback and looking inward at how to develop and grow ·        Curious, adaptable and thrive working in an innovative and fast-paced environment ·        Strong listening, negotiation and presentation abilities and are comfortable with value-based selling ·        Customer centric and driven by having a positive impact on Patsnap's customers. ·        Proficiency in verbal and written in English ·        Fluency in foreign languages is a strong asset, given account coverage in different regions.   Work hours: 35 hours a week Benefits: ·        5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days) ·        Comprehensive benefits package for you and your dependents from day one ·        RRSP Contribution Matching ·        Access to mental health support ·        Maternity and paternity leave ·        2 company paid volunteering days ·        Life Insurance·        Commission