Key responsibilities:Team Leadership:Hire, onboard, and train new customer service representatives. Assign tasks and manage daily operations of the customer service team. Provide ongoing coaching and mentoring to team members to improve performance. Conduct regular performance reviews and provide feedback to staff. Motivate and maintain a positive team morale. Customer Service Management:Respond to escalated customer complaints and inquiries. Resolve complex customer issues and find solutions to ensure customer satisfaction. Monitor customer service metrics (e.g., call handling time, resolution rate) and identify areas for improvement. Analyze customer feedback to identify trends and implement necessary changes.Quality Assurance:Conduct quality assurance checks on customer service interactions to ensure adherence to standards. Identify and address training gaps based on quality monitoring results. Implement process improvements to streamline customer service operations. Reporting and Analysis:Generate reports on customer service performance metrics to track progress and identify areas for improvementAnalyze customer data to identify trends and potential issuesCommunicate key performance indicators (KPIs) to management Required Skills:Excellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to lead and motivate a teamCustomer-centric approach with a focus on service excellenceStrong analytical skills to interpret data and identify trendsProficiency in customer relationship management (CRM) systemsRelevant Experience:Proven experience in a customer service role with a track record of exceeding customer expectationsSupervisory experience managing a customer service teamKnowledge of customer service best practices and quality standards
If you are professional caring empathetic person who wants to own the customer experience through the life cycle of our customers most important home renovation, we want to talk to you!Every interaction we have with our customers we want to leave them wowed with the care and attention we put into all aspects of our work. We bring on folks who are proud of the work they do and the World Class Customer service they provide, and who are dedicated to working with individual homeowners and going the extra mile whenever necessary (and often even when it’s not!).WHAT YOU'LL BE DOING | THE ROLEDelight Customers by providing world class customer experience.Continuous communication with homeowners to ensure that all questions and concerns about their project is addressed.Contact customers to confirm availability for installations and walk them through the installation process.Contact customers post installProvide Signature Service by working closely with the Lead Installer and Salesperson on each job siteClose out projects with Customers immediately post installations and collect feedback from customers.Solicit positive online reviews from customers.WHAT YOU BRING | THE PERSONA great attitudeWillingness to leadAttention to detail, so the store always looks greatConfidence handling real responsibilityWillingness to help solve problemsWHO WE ARE | THE COMPANYWe are a high-growth company with:An experienced leadership team at the helmYoung energetic group who pushes each other to be the best of the bestHealthy competition in striving to provide world class signature serviceFostering a culture of happiness and kicking ass!Renewal by Andersen is the full-service window replacement division of 120-year-old Andersen Corporation, the most trusted family of window brands in America. Renewal by Andersen was founded to redefine the home remodeling industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has more than 120 locations across North America.Job Types: Full-time, PermanentSalary: $55,000.00-$65,000.00 per yearBenefits:Casual dressDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingVision careSchedule:8 hour shiftDay shiftMonday to FridaySupplemental pay types:Bonus payApplication question(s):Do you reside in the Lower Mainland?Experience:Customer support: 2 years (required)
Office and facility cleaner lobbies, hallways, bathrooms, offices, and treatment rooms. Property care andmanagement. The cleaner performs some or all the following duties:Sweep, mop, wash, wax and polish floorsMaintains an up-to-date knowledge of all chemicals and cleaning products, and the correcthandling proceduresTakes personal responsibility for equipment, ensuring it is always operated correctly and secureDust furniture and vacuum carpeting and area rugs, draperies, and upholstered furnitureDistribute soaps, clean towels and toiletriesStock supplies areasClean, disinfect and polish kitchen and bathroom fixtures and appliancesClean and disinfect public areas such as changing rooms, showersDisinfect treatment roomsPick up debris and empty trash containersWash windows, walls and ceilingsLaundry services for linensReport and store lost and found itemsMay provide basic information on facilitiesResponds to tenant inquiries, requests, and complaints in a prompt and courteous mannerCan coordinate and manage tenant requests and scheduling rentals8 hours per day and 40 hours per weekAbility to follow instruction and directionAble to deal with people sensitively, tactfully, diplomatically, and professionally alwaysProfessional appearance and manners for both office and job site responsibilities.FlexibleProficient in Word, Excel and PowerPoint.Good computer skillsGood scheduling skillsSome website management
OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateor equivalent experienceExperience7 months to less than 1 yearOn site Work must be completed at the physical location. There is no option to work remotely.Work settingBarbershop or hairstyling salon/studioResponsibilitiesTasksAnalyze hair and scalp conditionBook appointmentsCut and trim hair according to client's instructions or preferencesShampoo customers' hairProvide other hair treatment, such as waving, straightening and tinting and also provide scalp conditioning massagesCut, trim, taper, curl, wave, perm and style hairSuggest hair style compatible with client's physical features and preferencesBenefitsOther benefitsFree parking availableWho can apply to this job?Only apply to this job if:You are a Canadian citizen, a permanent or a temporary resident of Canada.You have a valid Canadian work permit.If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.How to applyBy emailhfxrecruitment@outlook.comInclude this reference number in your applicationmfhb071124How-to-apply instructionsHere is what you must include in your application:Job reference numberCover letter
Royal Fashion CoutureJob Description: Positions: Tailor Location: Winnipeg, MB Salary: $25.00 hourly for 35 hours per week Vacancies: 2 Terms of employment: Permanent, Full time Start date: As soon as possibleEmployment conditions: Day, Evening, Weekend, Flexible Hours, MorningLanguages: English Education: Secondary SchoolExperience: 1 years to less than 2 yearsSpecific Skills: Make made-to-measure garments according to customer and manufacturing specificationsFit, alter and repair garments as requiredOperate sewing machines or sew by handMark, cut and sew fabricWork conditions and physical capabilities:Manual dexterityAttention to detailHand-eye coordinationAbility to distinguish between coloursCombination of sitting, standing, walkingHow to apply:By email: royalfashioncouturejobs@gmail.com By mail: 933 McLeod Ave, Winnipeg, MB R2G 0Y4
OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience1 year to less than 2 yearsOn site Work must be completed at the physical location. There is no option to work remotely.Work site environmentNon-smokingWork settingRetail service establishmentRural areaOn-site customer serviceClinicResponsibilitiesTasksAssign sales workers to dutiesAuthorize payments by chequeOrder merchandiseAuthorize return of merchandiseEstablish work schedulesSell merchandisePrepare reports on sales volumes, merchandising and personnel mattersResolve issues that may arise, including customer requests, complaints and supply shortagesOrganize and maintain inventorySupervise and co-ordinate activities of workersManage cashOversee payroll administrationConduct performance reviewsSupervise office and volunteer staffSupervision3-4 peopleExperience and specializationArea of specializationRetail storeAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureHandling heavy loadsAttention to detailCombination of sitting, standing, walkingWalkingSittingStanding for extended periodsBending, crouching, kneelingPersonal suitabilityClient focusEfficient interpersonal skillsExcellent oral communicationFlexibilityOrganizedReliabilityTeam playerDependabilityExcellent written communicationInitiativeAbility to multitaskBenefitsHealth benefitsHealth care planWho can apply to this job?Only apply to this job if:You are a Canadian citizen, a permanent or a temporary resident of Canada.You have a valid Canadian work permit.If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.How to applyBy emailcareers@mayjorad.com
Job title: Sales Supervisor Vacancies: 01 Wage: $30.50/ Hour Hours: 30 to 40 Hours / Week Terms of employment: Permanent, Full time Employment conditions: Day, Evening, Weekend Job start date: As soon as possible Languages: English Education: Secondary (high) school graduation or equivalent experience Experience: 7 months to less than 1 yearOn site: Work must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks· Supervise staff (apprentices, stages hands, design team, etc.)· Assign sales workers to duties· Hire and train or arrange for training of staff· Order merchandise· Authorize return of merchandise· Establish work schedules· Sell merchandise· Prepare reports on sales volumes, merchandising and personnel matters· Resolve issues that may arise, including customer requests, complaints and supply shortages· Organize and maintain inventory· Supervise and co-ordinate activities of workers· Manage cash· Supervise office and volunteer staffSupervision· 1 to 2 peopleAdditional informationWork conditions and physical capabilities· Work under pressure· Attention to detail· Combination of sitting, standing, walking· Standing for extended periodsPersonal suitability· Client focus· Flexibility· Organized· Team player· Dependability· Ability to multitaskWho can apply to this job?Only apply to this job if:· You are a Canadian citizen, a permanent or a temporary resident of Canada.· You have a valid Canadian work permit.If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.How to applyBy emailvigfashionyyc@gmail.com
FurnitureLanguagesEnglish is not mandatoryEducationNo degree, certificate or diplomaExperience7 months to less than 1 yearWork settingVarious locationsResponsibilitiesTasksLoad, unload and move products and materials by hand or with basic material handling equipmentOperate a variety of equipment to load, unload and move materials and productsMake labels and attach to goodsWrap goodsPack and unpack goodsSort, crate and stack goodsInstall, lash and secure goodsTransport and distribute materials and goodsAdditional informationWork conditions and physical capabilitiesRepetitive tasksHandling heavy loadsPhysically demandingAttention to detailBending, crouching, kneelingPersonal suitabilityEfficiencyReliabilityTeam player
Cashier Posted by 10163629 MANITOBA LTD Job details· Location: Stony Mountain, MB, R0C 3A0· Salary: 16.00 hourly / 40 hours per Week· Terms of employment: Permanent employment, Full time· Day, Early Morning, Evening, Morning, Weekend· Start date: Starts as soon as possible· Vacancies: 2 OverviewLanguages: EnglishEducation: Secondary (high) school graduation certificateExperience: Will trainOn site: Work must be completed at the physical location. There is no option to work remotely. ResponsibilitiesTasks· Process money, cheques and credit/debit card payments· Scan items· Receive payment for goods or services· Greet customers· Provide customer service Additional informationWork conditions and physical capabilities· Fast-paced environment· Physically demanding· Attention to detail· Standing for extended periods Personal suitability· Accurate· Flexibility· Reliability Who can apply to this job?Only apply to this job if: You are a Canadian citizen, a permanent or a temporary resident of Canada. You have a valid Canadian work permit. If you are not authorized to work in Canada, do not apply. The employer will not respond to your application. How to applyBy emailselkirkstore10163629@outlook.com
