TECHNICAL SUPPORT SPECIALIST – INFORMATION TECHNOLOGY (IT) (NOC- 22221)

Jobs in Vancouver, British Columbia From NORTHLAND PROPERTIES CORPORATION O/A NORTHLAND PROPERTIES CORPORATION
Posted on Disabled Job Portal
Full Time

  Job Description

TITLE: TECHNICAL SUPPORT SPECIALIST – INFORMATION TECHNOLOGY (IT) (NOC- 22221)

EMPLOYER: NORTHLAND PROPERTIES CORPORATION O/A NORTHLAND PROPERTIES CORPORATION

JOB LOCATION:
310-1755 West Broadway
Vancouver, BC V6J 4S5

Salary $72,800 annually

Vacancies 1 vacancy

Employment groups: Youth (Provides awareness training to employees to create a welcoming work environment for youths)

Indigenous people (Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers)

Newcomers to Canada (Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees)

Terms of employment Permanent employment, Full time 40 hours / week

Start date As soon as possible

Employment conditions: Day, Evening, Overtime, Shift, Weekend

Benefits:

  • Extended family Health care, including vision, dental, and Group Life Insurance.
  • Yearly bonus opportunities.
  • Retirement Saving Plan (RRSP) after a year of employment.
  • Flexible schedule, with possibility of hybrid work.
  • Employee discounts across the Northland-owned hotels and resorts.
  • 25% discount at selected restaurants for up to 6 people.
  • ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort for up to 4 people.
  • Humana Care free mental health support & counselling.
  • Contribute to a unique construction model focused on teamwork and cooperation.
  • Be a valued member of a team in an organization with unparalleled opportunities.
  • Collaborative, friendly working environment with a fun and inclusive culture.
  • 5 days of paid sick leave per year as per BC employment standards.

Job requirements:

Languages
English

Education
College/CEGEP

Experience
Experience an asset

Work setting

Head office

Responsibilities
Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Utilized PowerShell scripting to retrieve/update objects from the Active directory as well as to automate program launches and assess specific system parameters during Windows Startup.
  • Worked with PostgreSQL and SQL Server databases, managing data structures, and ensuring seamless data flow across systems.
  • Executed a seamless upgrade of the Veeam database, proficiently troubleshooting and rectifying backup, and replication job failures.
  • Knowledge of Windows Server technologies experience: Active Directory (AD), DFS (Distributed File System (DFS), System Center Configuration Manager (SCCM), Microsoft Exchange Online and Print Services.
  • Creating and managing the security of distribution groups and mailboxes using Microsoft 365 Admin Center ensuring the right permissions get assigned to the end user.
  • Experience with applications such as MS Office, G-Suite, and Visual Studio. Top of Form
  • Bottom of Form
  • Management in administering and configuring devices for enterprise users via Office 365, Microsoft Intune, PDQ and Azure Active Directory environment.
  • Drafting clear standard operating procedures for easy reference among colleagues in data recovery operations.
  • Creating detailed documents to track server warranty expirations for efficient maintenance planning.
  • Manages the installation of infrastructure components and ensures that all the resources, including cabling, storage spaces, servers, storage, and appliances, are accurately configured.
  • Formulating firewall policies and defining address objects for traffic filtering, while maintaining robust security measures.
  • Extensive familiarity with computer networking technologies including TCP/IP, OSI model, routing protocols, IP addressing, DNS, DHCP, LAN, WLAN, VLAN, VPN, encryption, SSL, and network security.
  • An adequate knowledge of object-oriented language programming like Python and PHP.
  • Managing QNAP and enabling SSD cache acceleration to improve performance for IOPS-demanding applications.
  • Skillfully managed and delegated Freshdesk IT tickets among team members, resulting in a remarkable 60% reduction in ticket resolution time.
  • Trained backup support staff and optimized to improve overall support through knowledge sharing.
  • Integration with strategic company objectives with technological innovation goals.
  • Proficient in Cisco Systems Manager for centralized management of Meraki switches, access points, and device enrollment, with expertise in implementing firmware updates, security policies, and compliance enforcement.
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Reproduce, diagnose and resolve technical problems encountered by users.
  • Provide advice and training to users in response to identified difficulties.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • May supervise other technical support workers in this group

Experience and specialization

Computer and technology knowledge

Networking software

Servers

Desktop applications

Database software

MS Office

SQL

Additional information

Transportation/travel information

Public transportation is available

Personal suitability

Accurate

Client focus

Organized

Team player

Who can apply to this job?

The employer accepts applications from:

Canadian citizens and permanent or temporary residents of Canada.

Other candidates with or without a valid Canadian work permit.

How to apply

By email
fnasimi@northland.ca

TECHNICAL SUPPORT SPECIALIST – INFORMATION TECHNOLOGY (IT) (NOC- 22221)
Jobs in Vancouver, British Columbia From NORTHLAND PROPERTIES CORPORATION O/A NORTHLAND PROPERTIES CORPORATION
Posted on Disabled job Portal

Job Position Information

Job Vacancy:
1
Education:

College/CEGEP

Experience:

Fresher (less than 1 year)

Location:

Vancouver

Job Type:

Full Time

Salary:

$72,800 /Per Year

Language:

ENGLISH

Date Posted:

2025-03-03

Refrence No.

DISJ2504725

Job Expiry Date:

2025-08-30

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Job Position Information

Job Vacancy:

1

Education:

College/CEGEP

Experience:

Fresher (less than 1 year)

Location:

Vancouver

Job Type:

Full Time

Salary:

$72,800 /Per Year

Language:

ENGLISH

Date Posted:

2025-03-03

Refrence No.

DISJ2504725

Job Expiry Date:

2025-08-30