User support technician
Posted by ORBIT EXPRESS INC
Posting Date
08-Oct-2024
Closing Date
06-Apr-2025
Location
Mississauga
Salary
$30 Per Hour
Job Requirements
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Language: English
- Years of Experience: Fresher (less than 1 year)
- Vacancy: 1
- Job Type: Full Time
- Job ID: DISJ2287889
Job Description:
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Team player
- Ability to multitask
- Time management